# About Panoptic — the Irish IT team behind your business, Kilkenny & Cork

> A friendly local team in Kilkenny and Cork owns the whole picture of your IT, security and forward planning, so it all sits with one number and nothing slips through the gaps.

*Source: https://panoptic.ie/about*

# The IT partner Irish businesses keep.

A friendly local team in Kilkenny and Cork owns the whole picture, so your IT, security and forward planning all sit with one number, and nothing slips through the gaps.

[Talk to us ](https://panoptic.ie/contact)[Book a discovery call](https://panoptic.ie/contact)

## When IT comes in pieces, the gaps belong to nobody.

A lot of small and medium businesses get their IT in pieces. One company looks after the servers, another handles the email, someone else minds the phones, and the bits in between belong to nobody.

Your whole stack sits with one team instead. Devices, network, email, security, backups and day-to-day support, so nothing falls between vendors. You ring one number and you are sorted.

![David Griffith, Managing Director of Panoptic IT Solutions](https://panoptic.ie/_astro/david-griffith.DEl2CUfB_Z1mHVhd.jpg)

## Led by someone who stays close to the work.

David Griffith, our managing director, leads the team and stays close to the work. He built Panoptic so businesses your size could run on enterprise-grade IT that works, with one team that owns the whole of it.

Every client gets a named account manager who owns the relationship. One person who knows your setup, picks up when you ring, and sees the work through, so the value sits with the people, not the kit.

You can reach David directly at <david@panoptic.ie>.

## Two offices, one team, help wherever you are.

We work from Kilkenny and Cork, with engineers who cover the country. You get the warmth of a local team and the reach of a national one, so help arrives whether you are down the road or across a few counties.

![The Panoptic team in the Kilkenny office](https://panoptic.ie/_astro/kilkenny-office-team.CWI5sjiU_RWRQk.jpg)

### Kilkenny

Our head office and help desk. The same person answers each time and gets to know your setup, so you skip the part where you explain it all from the start.

![The Panoptic team at the Cork office with the company van](https://panoptic.ie/_astro/cork-office-team-van.DCAixqDg_2stGQd.jpg)

### Cork

Engineers close to clients in the South and South-West. They learn the software you run and the way your team works, so nothing is lost in translation.

## The team behind your account.

Thirteen people across Kilkenny, Cork and remote. The same faces every time you call, not a rota of strangers. You get a named account manager who knows your setup, so you never start from zero.

### Kilkenny

![David Griffith, Managing Director](https://panoptic.ie/_astro/david-griffith.DEl2CUfB_ZWHGG7.jpg)

**David Griffith**Managing Director

![Sinéad Horgan Griffith, Financial Controller](https://panoptic.ie/_astro/sinead-horgan-griffith.BQ6m0POD_2pIjBP.jpg)

**Sinéad Horgan Griffith**Financial Controller

![Enriko Joeleht, Strategic Advisor and Service Desk Lead](https://panoptic.ie/_astro/enriko-joeleht.C9HDbAZZ_ZCXBOM.jpg)

**Enriko Joeleht**Strategic Advisor & Service Desk Lead

![Tanel Tamm, Service Desk](https://panoptic.ie/_astro/tanel-tamm.DgTGejvs_IMWnr.jpg)

**Tanel Tamm**Service Desk

![Chris Sutton, Professional Services Engineer](https://panoptic.ie/_astro/chris-sutton.CafBjopu_jjSQb.jpg)

**Chris Sutton**Professional Services Engineer

### Cork

![Pauline Nyhan, Strategic Advisor & Account Manager](https://panoptic.ie/_astro/pauline-nyhan.Bss2PiHj_2iUKlG.jpg)

**Pauline Nyhan**Strategic Advisor & Account Manager

![Edward Abbott, Centralised Services & TAM](https://panoptic.ie/_astro/edward-abbott.D2OqgOZl_ZtIqjw.jpg)

**Edward Abbott**Centralised Services & TAM

![Rudolph Vasconcelos, Professional Services Engineer](https://panoptic.ie/_astro/rudolph-vasconcelos.VWmIJ9eR_Z28F6WA.jpg)

**Rudolph Vasconcelos**Professional Services Engineer

![Donnacha Gutteridge, Development Services Lead](https://panoptic.ie/_astro/donnacha-gutteridge.DZ7H-TAY_Z248j8y.jpg)

**Donnacha Gutteridge**Development Services Lead

### Remote

![Francis Bautista, Project Manager](https://panoptic.ie/_astro/francis-bautista.Czl-hxws_ZCeNgg.jpg)

**Francis Bautista**Project Manager

![Axl Arceo, Admin](https://panoptic.ie/_astro/axl-arceo.JPL7Flxz_mkySG.jpg)

**Axl Arceo**Admin

![Jennifer Murphy, Service Desk](https://panoptic.ie/_astro/jennifer-murphy.CySpVNmE_Z20gbml.jpg)

**Jennifer Murphy**Service Desk

![Julie Griffith, Accounts](https://panoptic.ie/_astro/julie-griffith.VWw3sbNN_XxYhI.jpg)

**Julie Griffith**Accounts

## We stay ahead of your technology, not behind it.

You get a named advisor, a rolling roadmap and quarterly reviews through the Technology Success Program, so your technology stays ahead of your business and you plan changes before they turn into problems.\
\
[Explore the Technology Success Program](https://panoptic.ie/services/technology-success-program)

### One team owns the whole stack

Devices, network, email, security and backups all sit with us, so nothing falls between vendors and no one passes you around.

### Proactive, not just firefighting

When we find something that needs attention it goes onto the roadmap, and we own it through to retest. You see what we found, what we did, and the proof it is fixed.

### A rolling roadmap and quarterly reviews

A named advisor plans your technology by priority and budget, reviewed with you every quarter, so changes are planned, not forced.

### Security watched around the clock

Monitoring runs day and night while the help desk runs through working hours, so threats are caught even when the office is closed.

![Perfect Home Windows & Doors](https://panoptic.ie/_astro/perfect-home-logo.B2YldzB5_Z1kxR9H.png)

**Wojciech L.**&#x50;erfect Home Windows & Doors · Cork (testimonial, March 2025)

> "Always amazing service from the team. Really friendly personnel."

"Super responsive and always have your devices fixed in no time! Superb customer service for our business."

[More success stories](https://panoptic.ie/success-stories)

## What you get with Panoptic. The things our clients tell us actually matter.

### A real person who knows your setup

When you ring with something urgent, you reach the service desk and an engineer who knows your setup gets to work.

### The same person each time

You deal with people who know your setup. The engineer who answers has seen your systems before, so you never start from zero.

### Your whole stack, one team

Devices, network, email, security and backups all sit with us. One team owns the lot, so nothing falls between vendors.

### A written 90-day money-back guarantee

You hold our promise in writing. If we fall short on what we've agreed in your first 90 days, you can walk away and we'll refund the management fees you've paid.

## One team for your whole IT. Starting with a call.

Tell us how your business runs: your offices, your team, the software you rely on. You have a plan in hand inside a working day. No obligation.

[Talk to us ](https://panoptic.ie/contact)[Book a discovery call](https://panoptic.ie/contact)